Frequently Asked Questions
- Submitting Personal Information
- Privacy and Security
- Collecing Personal Information
- Third Party Disclosure
- Application of Policies to Vendors
- Security and Confidentiality
- Website Policies
- Questions and Comments
- Why Can't I see your banner ads or any of the images?
Q
Do I have to submit any personal information in order to visit the Family Online Mall Web site?
A
We do not ask individuals to submit personal information (information that allows us to identify you) if you are just browsing at our website. However, some information will be used to track sales for your organization. Be assured personal information is not sold to anyone.
Q
What are "cookies," and does the Family Online Mall Web site use "cookies"?
A
A "cookie" is a small piece of data that is sent to your browser from the Family Online Mall web server and is stored on your computer's hard drive. Family Online Mall uses cookies.
In addition, Family Online Mall uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner, DoubleClick. These files enable DoubleClick to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by DoubleClick, or by another advertiser who works with DoubleClick. With both cookies and the pixel technology, the information that we collect is anonymous and not personally identifiable. It does not contain your name, postal address, telephone number, or e-mail address. For more information about DoubleClick, including information about how to opt out of these technologies, go to http://www.doubleclick.net/us/corporate/privacy.
Q
Does Family Online Mall ever collect personal information, such as my name, postal address or credit card information, through its website?
A
Once you log onto our Web site the only time that you would have to submit personal information is when you are actually purchasing something through one of the many stores. This includes, but may not be limited to, your name, postal address, zip code, telephone number, organization name and e-mail address. In addition, in order to make an on-line purchase through Family Online Mall, you will be asked to provide credit card or other billing information.
Q
Does Family Online Mall share non-personal (aggregated) information with third parties?
A
Yes, Family Online Mall may share aggregate, statistical and other non-personal information with our advertisers and other third parties. For example, we may share the number of our Web site visitors from various states with an advertiser, or the number of visitors to our Web site. These aggregate statistics do not include personal information.
Q
What rules apply if I "click" over to another Web site?
A
In order to provide certain services and materials, Family Online Mall contracts with other companies and individuals to support our Web site activities. These additional services and materials may include providing "links" to other Web sites from our Web site. Except as may be outlined in this policy, the privacy policies of Family Online Mall do not apply to any third-party sites. Anytime you leave the Family Online Mall Web site, we have no control regarding what information may be collected about you, nor do we control what third-parties might do with the information. For example, when you click on a merchant's name at the Family Online Mall, you will be connected with the third-party merchant's Web site (even if our name/logo is on the screen). This merchant Web site should have its own privacy policy applying to transactions at their Web site. It is important that you review any privacy policies on third-party sites carefully, BEFORE you use any services or programs offered.
Q
How does the Family Online Mall Web site provide security and confidentiality of my personal information?
A
Family Online Mall has built in several layers of security into our system. All on-line transactions are done on a secure server. This information remains confidential and is not shared with any outside sources.
Q
Does Family Online Mall ever change its Web site policies?
A
From time to time, Family Online Mall may add features or services to our Web site. This may include collecting different types of information and/or changing the uses of the information. In these instances, we will endeavor to edit this policy in a timely fashion to explain the new practices. PLEASE check these policies occasionally to find out if there are any changes (there is a date of publication at the top). If we make substantial changes in our Web-site policies, we will try to include an announcement on our home-page and elsewhere so that you will know to look for the revised policy.
Q
Who do I contact with questions or comments about the privacy policy?
A
If you have any questions about our privacy policy, please contact us. In the alternative, you may contact us by email:
Info@FamilyOnlineMall.com , ATTN: Director of Customer Service.
Q
Why Can't I see your banner ads or any of the images?
A
Family Online Mall.com was made based upon Microsoft Internet Explorer and Netscape Navigator, and so has likewise been specified to run on those two web browsers. If you are using a third party browser, or if your internet browser isn't updated to the newest version, you may have troubles viewing our site. Also, if you are using any other third party software, such as pop-up stoppers or privacy software, these too may impeed your ability to see images or use certain services. As one final problem, please check to see if there is anything in your browser options that may be inhibiting your ability to view images.
